Refund policy ::

What is Crystal Collections Refund policy?

At Crystal Collections we work very hard to deliver the best products and shopping experience to you.
 However, sometimes because of the scale of operation a few exceptional cases do happen.
If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.


you can also call our customer help line number :: 09945515259


We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.


And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.


To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.

    All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.

              

    We would not be able to accept a product if it shows sign of being broken or tampered with by you.


    We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).


Please Note: We may not be able to exchange products bought during sale or discount.Replacement/exchange is subject to product/ stock availability.




What are the Products covered under the Return Policy?
We accept all items .  but items should be same and original as we send to you .

if you do duplicate means we will not accept that product  ,under our Return and Refund policy .


What to do if I want Replacement/Refund?

Please follow these steps to claim Replacement/Refund without any hiccups


Give us a call on 09945515259 or drop an email at info@crystalcollections.in  within 48 hours of delivery.


Register your complaint and get a Complaint ID by the customer service team.


with in 48 hours our Delivery man will come to your home and Give the refund or Replacement to you as per your need .

Delivery man will hand over your money   to  you .

our refund method is 100% safe and works fast so you don't need to worry at all .